Whisker Town

Support

Need help with Whisker Town, or have feedback? We'd love to hear from you.

Email kimsol@solmatter.kr

To help us answer quickly, please include:

  • your phone model and its Android version;
  • the app version, shown at the bottom of the game's Settings (for example "Version 1.0.0");
  • what happened and on which level or scene, plus a screenshot if you can;
  • for purchase questions: the Google Play order number (it starts with "GPA."). You can find it in your Google Play receipt email. Please don't send card numbers.

Tip: Support in the game's Settings opens this page. We usually reply within a few business days (Korea time).

Frequently asked questions

How do I play?
  • Look: each scene starts as a black-and-white drawing with cats hiding in it.
  • Tap: tap a cat to find it. Watercolor blooms around it and the cat joins the row at the bottom. A tap on an empty spot shows a small "×".
  • Zoom: pinch with two fingers, or double-tap, to zoom in. Drag to move around.
  • Restore: find every cat to bring the whole scene back to color. Finish the five scenes of a place to open the next part of Whisker Town.
  • Stars: you get 3 stars for finishing a scene without hints and with only a few missed taps. There are no timers, so take your time.
How do hints work?

Tap the magnifier at the top right of a scene. The game zooms in on a cat that is still hiding and circles the spot. You start with 2 hints.

When you are out of hints, you can watch an optional video for 1 hint, or trade coins for a hint (currently 100 coins). You can also get a free hint for a video in the Shop, 2 bonus hints for every 7-day Daily Scene streak, and hints from the Starter Pack and hint packs.

How do I earn coins, and what are they for?

You earn coins each time you restore a scene (currently 20) and finish a Daily Scene (currently 50). On the "Scene Restored!" screen you can watch an optional video to double the coins from that scene. Coins buy hints. The Starter Pack also includes 500 coins.

What is the Daily Scene?

The Daily Scene opens after you finish level 7. Tap Daily Scene on the home screen. There is one Daily Scene per day, based on your phone's date, and the scenes rotate. Finish it for bonus coins. After that you can view the finished scene until the next day's scene arrives.

How do streaks work?

Your streak counts how many days in a row you have finished the Daily Scene. If you miss a day, the streak starts again at 1. Every 7 days in a row gives you 2 bonus hints. The calendar on the Daily Scene screen marks the days you finished with a paw print.

Streaks follow your phone's local date and are saved on your phone, like the rest of your progress.

How often will I see ads?
  • There are no banner ads.
  • Reward videos play only when you tap one: for a hint when you are out of hints, for a free hint in the Shop, or x2 on the "Scene Restored!" screen to double your coins.
  • Full-screen ads can appear only after you tap Next or Done on the "Scene Restored!" screen, never while you are looking for cats. They start later in the game (currently from level 8 and after a few minutes of play) and are spaced at least a couple of minutes apart. If you just watched a reward video, no full-screen ad follows it right away.
  • If a video says "No video available right now", it needs an internet connection or hasn't finished loading. Wait a moment and try again. You only get a reward when a video plays to the end.
What does Remove Ads remove?

Remove Ads stops the full-screen ads between levels. Optional reward videos stay available, because they give you something you choose, but they only play when you tap one.

The Starter Pack pauses full-screen ads for 3 days after you buy it, and includes 5 hints and 500 coins.

If you own Remove Ads and still see full-screen ads, make sure you are connected to the internet and signed in to Google Play with the account you bought with, then tap Restore purchases in Settings, or close and reopen the game.

I paid, but I didn't get my items. / How do I get a refund?
  • Make sure you are connected to the internet, then close and reopen the game. It picks up unfinished purchases when it starts, and each purchase is granted only once.
  • Some payment methods take time to complete. The items arrive after Google Play confirms the payment, the next time the game is open.
  • If the items still haven't arrived after a day, email us with your Google Play order number ("GPA.…").
  • Payments are processed by Google Play, so refunds are handled by Google. See Google Play's refund help page.
How do I restore purchases?

The Starter Pack and Remove Ads are one-time purchases. Sign in to Google Play with the same Google account, connect to the internet and open the game. It restores them automatically when it starts, and you can also tap Restore purchases in Settings.

Hints and coins, including those from hint packs and the Starter Pack, are part of your saved progress on the phone. They can't be restored after the game's data is deleted, and a restored Starter Pack doesn't give its hints, coins or ad-free days again.

Can I move my progress to a new phone? / My progress is gone.

Your progress is saved only on your phone. There is no account or cloud save. Uninstalling the game or clearing its storage deletes your progress, and we can't recover it. Your phone's own device backup may bring it back when you restore that backup. The Starter Pack and Remove Ads can always be restored (see above).

How do I turn the daily reminder on or off?

Whisker Town can remind you in the evening that a Daily Scene is ready. The reminder is created on your phone and sends no data.

  • To turn it on: tap Remind me when the game asks after level 6 and allow notifications, or turn on Daily reminder in the game's Settings.
  • To turn it off: turn off Daily reminder in Settings, or go to your phone's Settings → Apps → Whisker Town → Notifications.
How do I change my ad privacy choices?

If a privacy message applies where you live, the game's Settings shows a Privacy choices button where you can review or change your ad choices, including opting out of the sale or sharing of personal information for Google ads. You can also reset or delete your Advertising ID in your phone's settings (Settings → Google → Ads, or Settings → Privacy → Ads). The game also sends gameplay statistics to Google Firebase and a few events to Meta, with Meta's Limited Data Use option turned on. See the Privacy Policy for what these are and what you can control.

Do I need an account? How do I delete my data?

No account is needed, and the game has no player ID. We don't run game servers, and your progress is stored only on your phone. To delete all game data, uninstall the game, or go to Settings → Apps → Whisker Town → Storage → Clear storage.

The game's analytics, ad and measurement services (Google Firebase, Google AdMob and Meta) keep some information about your app installation. Because there is no account, we usually can't tell which records are yours. To ask us to delete it, email kimsol@solmatter.kr with the subject "Privacy request" and your phone model, plus the approximate date you installed the game or made a purchase if you know it. We will tell you what we can find and delete. See Accessing and deleting information for details.

Who is the game for?

Whisker Town is designed for adults. It is not directed to children under 13.